Help Center

Find answers to common questions and get support with Sugam.

Frequently Asked Questions

How does the resume screening work?

Sugam uses advanced AI powered by Sarvam AI to understand resume content across 12+ Indian languages. Our AI extracts skills, experience, education, and matches them against your job requirements using intelligent scoring.

What file formats are supported?

We support PDF, DOC, DOCX, and image formats (JPG, PNG). Most resumes in these formats are processed automatically with high accuracy.

Which languages are supported?

We support English, Hindi, Tamil, Telugu, Kannada, Malayalam, Bengali, Marathi, Gujarati, and more. Our AI seamlessly handles resumes in any of these languages.

Can I customize the screening criteria?

Yes! You can set custom screening criteria based on required skills, experience level, education, and other job-specific requirements. The AI learns from your preferences.

Is my data secure?

Yes. All data is encrypted at rest and in transit. We comply with data protection regulations and run regular security audits. Your data is never shared with third parties.

Troubleshooting

Resume Not Processing

Ensure your file is in a supported format (PDF, DOC, DOCX, JPG, PNG) and under 10MB. Try re-uploading the file or contact support if the issue persists.

Low Accuracy Scores

Verify your job description is clear and detailed. The more specific your requirements, the more accurate our matching. Update your screening criteria and try again.

Still Need Help?

Our support team is here to help. Contact us at support@datadives.in or use the form below.

Contact Support